Customer information
Return & Refund Policy
1. Return Window
Customers may request an exchange or return within 7 days of purchase date, provided the item is accompanied by the original receipt.
2. Eligibility Criteria
- The product must be in its original condition with all accessories, chargers, and box packaging included.
- Items suffering from hardware defects upon unboxing qualify for immediate replacement or repair under warranty.
- Returns due to "change of mind" are subject to verification and may incur a restocking inspection fee if packaging has been unsealed.
3. Non-Refundable Items
Software licenses, digital activations, and items damaged through customer misuse or liquid exposure.
